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FREQUENTLY ASKED QUESTIONS

  • What happens if there's a dispute regarding payment?
    Any dishonest or falsely disputed charges will result in restrictions on shopping with Silk In Lush. The situation will be addressed accordingly.
  • How do you protect customer privacy?
    We take customer privacy seriously and are committed to safeguarding your information. We have measures in place to protect the confidentiality of customer data.
  • When will my order ship?
    Orders are processed within 1–2 business days, Monday through Friday. Once processed, you’ll receive a tracking number via email when your package is scanned into USPS’s system.
  • How long does shipping take?
    While USPS Priority Mail is often marketed as 1–3 days, we recommend allowing up to 5 business days for delivery.
  • When will I receive my tracking number?
    Your tracking number will be sent to the email address you provided during checkout once your order has completed processing and has been handed over to the courier.
  • Is a signature required upon delivery?
    Yes, all orders require a signature upon delivery to ensure secure receipt of your items.
  • Where can I track my order?
    You can track your order at https://www.usps.com using the tracking number emailed to you after your order is processed.
  • Do you offer local pickup?
    Yes. Local pickup is available at 5928 Leedale St, Houston, TX 77016. Pickup times are Fridays (6–7 PM)Saturdays (10 - 11 AM) (2 -3 PM) Orders must be placed 12 hours in advance for same-day pickup.
  • Can I get a refund for my order?
    No, all sales are final. We do not offer refunds due to inventory management and hygiene standards.
  • Can I exchange a product for a different one?
    Unfortunately, we do not process exchanges. Every order is inspected thoroughly before it leaves our facility to ensure quality.
  • What should I do if I receive incorrect or defective merchandise?
    Please email us within 48 hours of delivery with your order number and a photo of the item. We will work quickly to resolve the issue.
  • Am I able to make changes to my order after it's been placed?
    Unfortunately, we do not allow changes or modifications to orders once they have been placed. This is due to our verification process and to prevent shipping delays.
  • What should I do if my order is lost or stolen after it's been shipped?
    If your order is lost or stolen after it has been handed over to the courier, please contact USPS for assistance in resolving the issue.
  • Will I receive a refund or replacement for lost or stolen merchandise?
    Unfortunately, we are not able to provide refunds or duplicate orders for merchandise that has been lost or stolen after it's been handed over to the courier.
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