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(FAQs)
Have questions about Silk In Lush or our Raw South Indian Hair? Our FAQs section answers everything you need to know— about your order shipment, customer privacy, shipping timeframe, delivery, exchange, refund policy, etc.
- 01Any dishonest or falsely disputed charges will result in restrictions on shopping with Silk In Lush. The situation will be addressed accordingly.
- 02We take customer privacy seriously and are committed to safeguarding your information. We have measures in place to protect the confidentiality of customer data.
- 03Orders are processed within 1–2 business days, Monday through Friday. Once processed, you’ll receive a tracking number via email when your package is scanned into USPS’s system.
- 04While USPS Priority Mail is often marketed as 1–3 days, we recommend allowing up to 5 business days for delivery.
- 05Your tracking number will be sent to the email address you provided during checkout once your order has completed processing and has been handed over to the courier.
- 06Yes, all orders require a signature upon delivery to ensure secure receipt of your items.
- 07You can track your order at https://www.usps.com using the tracking number emailed to you after your order is processed.
- 08Yes. Local pickup is available at 5928 Leedale St, Houston, TX 77016. Pickup times are Fridays (6–7 PM)Saturdays (10 - 11 AM) (2 -3 PM) Orders must be placed 12 hours in advance for same-day pickup.
- 09No, all sales are final. We do not offer refunds due to inventory management and hygiene standards.
- 10Unfortunately, we do not process exchanges. Every order is inspected thoroughly before it leaves our facility to ensure quality.
- 11Please email us within 48 hours of delivery with your order number and a photo of the item. We will work quickly to resolve the issue.
- 12Unfortunately, we do not allow changes or modifications to orders once they have been placed. This is due to our verification process and to prevent shipping delays.
- 13If your order is lost or stolen after it has been handed over to the courier, please contact USPS for assistance in resolving the issue.
- 14Unfortunately, we are not able to provide refunds or duplicate orders for merchandise that has been lost or stolen after it's been handed over to the courier.
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