SHIPPING & RETURNS

Silk In Lush processes all orders during business days, Monday through Friday. Once an order is received, please allow up to 2 business days for processing. After your order is fulfilled, it will be shipped promptly via the United States Postal Service (USPS). A tracking number will be sent to the email address provided at checkout once USPS updates their system.

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Although USPS Priority Mail is often marketed as 1–3 business days, delivery may still take up to 5 business days depending on location and postal delays. Please allow a minimum of five business days for your package to arrive. Once your order has shipped, all tracking and delivery inquiries should be directed to USPS.

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To maintain fast fulfillment and consistent inventory management, Silk In Lush does not accommodate custom orders at this time. All products listed on our website are ready-to-ship or eligible for pickup.

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All shipments include signature confirmation and insurance to ensure your package is delivered securely. We are not responsible for any delays caused by the carrier or customs for international orders.

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Customers in Houston may opt for local pickup at 5928 Leedale St, Houston, TX 77016. Pickup is available on Thursdays between 5:00 PM–6:00 PM and Fridays between 4:00 PM–5:00 PM. Your pickup day will be the next available pickup day after your order is placed. If your order is placed within the 12-hour timeframe before a designated pickup day, you are eligible for same-day pickup on Thursday or Friday, respectively.